Shipping and Tracking
Items with "Free Shipping" will not be provided with tracking numbers to keep our shipping costs down and "free" to you. If an item is late and has exceeded our quoted delivery time by more than five (5) business days please email us at so we can put a trace on the missing item. Our customer service representative on the phone cannot give out any information about your shipment for security reasons.
Total Delivery Time
The total delivery time is how long it takes for you to receive your item after you place an order. This is comprised of the following time spans: 1. Processing Time and 2. Shipping Time.
Processing time is how long it takes an item to leave the warehouse after you place your order. This is the same as the "Ships In" time indicated on each product web page. Exact ship out times can be found on the product page.
Shipping time is the length of time your product spends in transit between our warehouse and your home. Once shipped items can take between 5-10 business days to arrive at your home. Please note that custom orders take longer to ship out due to additional processing by 10-20 business days. No ship out times are guaranteed, and delays can occur if there are billing and availability issues. In these cases customers will be notified.
Standard delivery includes delivery to the threshold of the foremost entrance to the home or office. This is generally the front door or garage of the building/residence. Standard Delivery does not constitute inside delivery, and the shipper will not assemble your products for you. "Free Shipping" applies to the lower 48 US States. Outside of the lower 48 US States shipping is charged based on weight and freight class; please call for a shipping quote.
Scheduling a delivery appointment when the shipping carrier calls (usually 2-3 days in advance) at a time when you can be home to sign for the items within the carrier's business hours, Monday through Friday. Any and all fees resulting from re-delivery will be the sole responsibilities of the customer so please do not miss your scheduled delivery appointment. Redelivery can take up to a week depending on your location.