5 Year Residential Use - Peace of Mind Limited Warranty
This warranty is non-transferrable and is issued only to the person who purchased a Superior Massage Chair product explicitly for residential, non-commercial use. We guarantee that a qualified and eligible product will be repaired or replaced at our option, at no cost to the customer, if the product is broken or defective on account of faulty or defective parts, or any structural defects that render the product inoperable as advertised within the first three years of ownership. For any warranty claim, you must provide proof of original purchase. It is the customer's responsibility to pack the product in the original or approved packaging and to ship back the parts for repair.
Exculpation and Indemnifications: There are no express warranties except as listed in this warranty document. Superior Massage Chairs or any of its authorized dealers are not liable for incidental or consequential damages resulting from the operation, standard or otherwise, of this product.
Warranty only covers "New" products purchased in the original, previously unopened box. This is a "peace of mind" warranty that covers mechanical or structural frame defects, within the limitations outlined in this document.
This warranty covers internal mechanical parts, labor at an authorized service center, and framework of the chair during the first five years.
What Is Covered:
This warranty explicitly covers parts, costs, and labor for the first (1st) year at no additional cost to the customer.
This warranty covers internal mechanical parts and labor costs through the second (2nd) year at no additional cost to the customer.
This warranty covers the metal framework of the base and the back of the chair for an additional three (3) years for a total warranty of five (5) years.
What is NOT Covered:
This warranty does not cover any shipping expenses incurred in the repair or replacement of any Superior Massage Chairs product.
This warranty does not cover normal wear and tear such as zipper malfunctions, tears and holes in the fabric as a result of abuse or excessive use, and as further outlined in "Exclusions and Limitations" below.
This warranty shall not apply if the product has been damaged physically due to neglect, whether intentional or accidental, including: stains, fluid damage such as water damage, animal damage, burn damage, or if the product is deemed to be unsanitary.
You must have an RMA code to obtain service please email firstname.lastname@example.org to get your chair repaired under warranty.
Warranty Exclusions and Limitations:
This warranty covers the cost of the parts and labor, but does not cover any shipping, taxes or duty expenses incurred to fix or replace parts. External surfaces are not covered under this warranty including but not limited to: upholstery, arms, remote case and buttons, caster wheels, power cords, MP3 memory stick, headphones, speakers, speaker jacks, zippers, velcro, pillows, pads, ornaments, or any other external attachments. Damage to leg rest or leg rest motor is not covered under warranty, do not sit or stand or pull on leg rest while in the raised position as it cannot support more than the weight of your legs during normal use.
During the warranty period if a particular replacement part is not available, we will do our best to try and find a compatible replacement part. If we cannot find a suitable replacement part(s) we reserve the right to replace or substitute the chair with another massage chair not to exceed the present value of the chair as calculated by the cash value paid depreciated over 5 years at a rate of 20% per year. During usage interruptions we will not be held liable for any consequential or incidental damaged for lost profits, injury, medical and the like. If you decline our replacement or solution then Superior Massage Chairs is no longer responsible and the warranty coverage and warranty will be deemed voided.
Warranty is only valid within the United States provided the equipment has been used in the proper way as described by the manual. Warranty will be voided if used by anyone over 250lb, more than 1 person at a time, damaged by (water, animals, Acts Of God, power surge, children, improper use, any liquid, dropped components) or any other abnormal use or abuse.
Some states do not allow exclusions or limitation of incidental or consequential damages, or limitation on how long an implied warranty lasts, so the exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.